Frequently Asked Questions

🤔 General Questions

What is HumanWallet?

HumanWallet is a SDK that can be integrated in any dApp. It lets users interact with the blockchain without the need to have a browser Web3 wallet: it combines ERC-4337 and ERC-7212 standards to create wallets that are very easy to use.

• Biometric authentication (Face ID, Touch ID, device PIN)
• Gasless transactions through account abstraction
• No seed phrases or browser extensions required
• Mobile-first design for any device

What makes HumanWallet different from other Web3 wallets?

HumanWallet is based on ERC-4337 + ERC-7212 real standards. It also incorporates 2FA to make some transactions safer. Besides, it's the only solution that combines both standards, letting users:

• Sign with biometry like banking apps
• Custody private keys in a 100% decentralized way
• No gas fees for end users
• Web2-like UX with Web3 power

Can I install HumanWallet as a user?

No. HumanWallet has no interface - it needs to be integrated into your preferred dApp. You'll use HumanWallet through third-party applications.

For Users: Ask your favorite Web3 projects to integrate HumanWallet! For Developers: Check our integration guides to add HumanWallet to your dApp.

Why does any Web3 project need HumanWallet?

Because it helps you grow. The main pain point in any Web3 project is the complexity of attracting new users:

❌ Traditional Web3:

• Managing MetaMask complexity
• Explaining gas fees to users
• Handling seed phrase security
• Browser extension dependencies

✅ With HumanWallet:

• Users feel like they're using a Web2 application
• No Web3 complexity barriers
• Biometric authentication like banking apps
• Gasless, seamless experience

Result: Higher user adoption and retention rates.

🔧 Technical Questions

How do users configure HumanWallet and their biometry?

When users use HumanWallet for the first time, they decide their preferred authentication methods:

1. Device Selection: Face ID, Touch ID, fingerprint, or device PIN
2. Security Level: Configure transaction-specific security (from simple click to 2FA)
3. Native Integration: HumanWallet integrates with the device's OS natively

The setup is completely automatic - users just follow their device's standard biometric enrollment.

Do I have a HumanWallet interface?

No, HumanWallet is integrated through an SDK, so you control your own UX and design. This gives you complete flexibility over:

• User interface design
• Authentication flows
• Transaction confirmations
• Branding and styling

You can test our demo application to see a reference implementation.

What blockchains does HumanWallet support?

HumanWallet is compatible with any EVM-compatible blockchain:

• Ethereum - Mainnet and testnets
• Polygon - MATIC network
• Base - Coinbase's L2
• Optimism - Optimistic rollup
• Arbitrum - Arbitrum One and Nova
• BNB Chain - Binance Smart Chain
• zkSync - Zero-knowledge rollup
• Avalanche - C-Chain
• And any other EVM chain

Our JavaScript library is ready for any EVM project.

🛡️ Security & Compliance

Is HumanWallet compliant with regulations?

Yes. HumanWallet is a completely decentralized solution with no custody.

• Users keep their own private keys
• Decentralized key management through Safe smart contracts
• Guardian-based recovery system
• No central authority holding funds
• Full audit trail for transactions

This architecture ensures compliance with most financial regulations worldwide.

How secure is biometric authentication?

HumanWallet leverages device-level security:

• Hardware Security Modules (HSM): Private keys stored in secure device enclaves
• WebAuthn Standard: Uses W3C WebAuthn specification for secure authentication
• No Cloud Storage: Biometric data never leaves your device
• Local Processing: All authentication happens locally on the user's device

This provides bank-level security while maintaining user control.

What happens if I lose my device?

HumanWallet includes robust recovery mechanisms:

1. Guardian System: Set up trusted contacts for account recovery
2. Multi-Device Support: Register multiple devices for the same account
3. Social Recovery: Community-based recovery options
4. Backup Options: Secure backup methods for enterprise users

Recovery is secure, decentralized, and doesn't require seed phrases.

🚀 Integration & Development

How quickly can I integrate HumanWallet?

• Basic Integration: 1-2 hours with our React SDK
• Custom Implementation: 1-2 days with core packages
• Full Customization: 1-2 weeks for complex enterprise features

Check our integration guides for step-by-step instructions.

Do you provide integration support?

Yes! We offer multiple support levels:

• Documentation: Comprehensive guides and API references
• Community Support: Discord community for developers
• Priority Support: Available for Growth and Corporate plans
• Dedicated Support: Enterprise customers get dedicated account managers

Can I customize the user experience?

Absolutely! HumanWallet gives you complete control over:

• User interface and design
• Authentication flow customization
• Security level configuration (click to 2FA)
• Transaction confirmation UX
• Error handling and messaging
• Branding and styling

💬 Support & Community

How can I get help or solve doubts?

Multiple ways to get support:

1. 📚 Documentation: Check our comprehensive guides first
2. 💬 Discord Community: Join our Discord for real-time help
3. 📧 Contact Form: Use the contact form for business inquiries
4. 🐛 GitHub Issues: Report technical issues on our GitHub repository

Is there a community for developers?

Yes! Join our growing community:

• Discord: Active developer community with real-time support
• GitHub: Open source contributions and issue tracking
• Twitter: Latest updates and announcements
• Documentation: Community-contributed examples and guides

Can I contribute to HumanWallet?

We welcome contributions! Ways to get involved:

• Code Contributions: Submit PRs to our GitHub repositories
• Documentation: Improve guides and add examples
• Community Support: Help other developers in Discord
• Bug Reports: Help us improve by reporting issues
• Feature Requests: Suggest new features and improvements

🎯 Getting Started

I'm convinced! How do I start?

Great! Here's your path to HumanWallet integration:

1. 🎮 Try Demo: Experience HumanWallet at demo.humanwallet.io
2. 📚 Read Docs: Start with our React integration guide
3. 💰 Choose Plan: Review our pricing plans
4. 🚀 Integrate: Follow step-by-step integration guides
5. 💬 Get Support: Join our Discord community

Still have questions?